Terms & Conditions

Introduction
Welcome to Keyro! By accessing or using our website www.getkeyro.com or any of our services, you agree to the following Terms and Conditions. Please read them carefully.

Services Provided
Keyro offers on-demand locksmith and related automotive services. All service details, pricing, and availability are subject to change without notice.

User Responsibilities

  • You agree to provide accurate information when booking a service.

  • You are responsible for ensuring that you are the lawful owner or authorized user of the vehicle for which service is requested.

  • Misuse of services may result in denial of service and/or legal action.

Payments & Refunds

  • All payments must be made at the time of service (or as specified in booking).

  • Refunds, when applicable, will be processed within 7–10 business days.

  • Customer-provided keys (purchased online, etc.) are programmed at the customer’s risk. Payment is still required even if a customer-supplied key is defective or incompatible.

Liability

  • Keyro and its technicians are not liable for manufacturer-specific vehicle behaviors that may occur after service (e.g., dashboard lights, cluster warnings).

  • Services are performed on a best-effort basis. Keyro is not liable for indirect or incidental damages.

Intellectual Property
All logos, trademarks, mascot designs (including the Keyro cape character), slogans (“Your Key to Freedom”), and branding are the property of Keyro LLC. Unauthorized use is strictly prohibited.

Governing Law
These Terms are governed by the laws of the State of Florida.

Privacy Policy

Information We Collect

  • Contact info (name, email, phone number)

  • Service details (vehicle type, service requested)

  • Payment information (processed securely through third-party providers such as Stripe)

How We Use Your Information

  • To provide and improve services

  • To process payments

  • To communicate with you regarding bookings and updates

Sharing Information
We do not sell or rent customer information. We may share limited data with payment processors or service providers only as necessary.

Data Security
We use industry-standard encryption and safeguards to protect customer information.

Your Rights
You may request access, correction, or deletion of your personal data by contacting us.

Accessibility Statement (ADA)

Our Commitment
Keyro is committed to providing a website that is accessible to all people, including individuals with disabilities.

Accessibility Features

  • Alt text for images

  • Logical heading structure

  • Keyboard-friendly navigation

  • High-contrast text and backgrounds

  • Accessible forms with labels

Ongoing Efforts
We regularly test our website using accessibility tools (WAVE, Lighthouse) and make updates to improve usability.

Contact for Accessibility Issues
If you experience difficulty accessing any part of our website, please contact us:

  • 📧 Email: admin@getkeyro.com

  • 📞 Phone: (754) 313-2004

We will work quickly to address your concerns.